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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
479 ratings and 233 comments received in the last 90 days.
07 November 2024
It was just a great experience from start to finish. Very professional and accommodating throughout the whole process.
04 November 2024
Totally satisfied with the deal financially. The handover process was excellent by Charlotte. She explained all the features of the new car.
03 November 2024
Smooth transaction They went the extra mile for me at the sales and delivery stage, my experience was very positive. Jack was brilliant with the demonstration of the tech in the car
01 November 2024
Fantastic customer service
12 October 2024
As above
08 October 2024
A fault on the passenger seat upholstery was missed on the PDI and car had to be taken in for remedy.
08 October 2024
High end Customer Service
04 October 2024
Brilliant service
02 October 2024
Get really looked after, the cloth to reveal my car was a nice touch. Glad that I had enough time to go through with an advisor the new spec and changes of the car.
01 October 2024
As above. Ie answer to question 1. Purchase was very simple to do. Collection of vehicle also was very easy & vehicle ready on date & agreed collection time. Also car was in showroom under cover which was a nice thought for purchasers. Great service.
01 October 2024
Charlotte and Sid were both very good. Attentive and helpful made the experience smooth and enjoyable. The only thing I would note is that the hand over experience could have been a bit more special. A designated handover bay may help this!
01 October 2024
Good communication and information received
28 September 2024
It was very quick and I was updated by Charlotte consistently
27 September 2024
Overall everything was great apart from the long wait and the model we ideally wanted is currently unavailable
25 September 2024
Personable approach throughout
25 September 2024
From the moment we engaged with Soper & Jack,they made my whole family feel looked after, from letting my young boy sit in any car,to making sure we had the right spec car for our needs & the Tech support before leaving, we were made to feel special!
23 September 2024
Purchase - Matthew Porter is always a pleasure to deal with Delivery - Charlotte did a very good and thorough handover of the vehicle to me in Matthews absence. Taking me through the procress step by step & explaining everything as we went.
18 September 2024
every one did their job
18 September 2024
Generally very good but there were a couple of annoying snags at the handover. 1. The number plates were wrong and needed replacing. 2. The satnav couldn't load due to an issue with the codes (?) I had to make a return trip wasting 2 hours work time.
11 September 2024
Very efficient and quick with getting everything done.
10 September 2024
Jane Christie was great, she helped in every way, from organising a test drive, building the car specification, price negotiation and through to order and collection.
05 September 2024
It's not our nearest centre to travel to but they had the car/cars in stock ready for new 74 plate reg. Nice large showroom and great service.
05 September 2024
I have always found the people at Sopers, approachable, personable, interested in you the person. Whilst knowledgeable, professional, you never feel pressured or just another customer.
30 August 2024
Effortless process and vehicle transfer. Reasonable finance deal.
29 August 2024
Excellent service
29 August 2024
Very easy to deal with my local centre and communication was perfect
20 August 2024
Professional and helpful service from all the staff
13 November 2024
Got the problem with my vehicle sorted in a day even tho I just turned up with the problem
12 November 2024
Did everything as asked.
12 November 2024
Good service
12 November 2024
At this branch the staff make you feel like your custom is wanted and that your opinion matters. Well done.
12 November 2024
Steering wheel trim not reconnected correctly - need to bring back in to have this resolved
11 November 2024
Everyone seemed to care about their job. Special mention for the receptionist who has delivered a warm and knowledgeable welcome in all the time i have been a customer at Sopers.
11 November 2024
Good advice. And easy to book and check in.
11 November 2024
Excellent.but please explore options: 1 - vehicle pick up service 2 - courtesy car. Many other competitors offer these and they are extremely useful, especially if you live half an our or so away (as I do).
11 November 2024
The 'BMW tax' charged on parts is excessive. I needed four new tyres for my car. I was offerd one tyre choice a Michelin Primacy at £188 each. I declined. I founfd the Michlines locally for £146 each, saving £168 Contis £117 each,saving £284. BAD.
11 November 2024
Totally satisfied
10 November 2024
Very good service from vehicle check in to collection. My sales advisor kept me upto speed with progress throughout
10 November 2024
perfectly satisfied
10 November 2024
I asked for a copy of the health check when I collected my car and again the following day and I'm still waiting for it !
09 November 2024
The service at Soper was very professional. Everyone was very polite and helpful.
09 November 2024
Ammculate premises inside and out friendly staff. Well done sopers BMW.
07 November 2024
I was told during the fast track service that there was a discount being applied on the total charge / service but didn't notice this. Asked this question on email in response to the mail received with invoice and have not received any response.
07 November 2024
Prompt, good customer service from Aimee.
07 November 2024
All work done while I waited
07 November 2024
Service was carried out without delay. I was kept informed of the state of play by the link adviser assigned to me.
06 November 2024
Because that is how it is throughout the dealership!
06 November 2024
Great
05 November 2024
Charged £94 to flush out washers bottle, tried it on at £200 first. Should have been complimentary on a £60k car that is only 22 months old.
05 November 2024
Overall very satisfied, better than 4 star. Extras were added to my invoice, which I had the option to refuse, but ideally the extras should have been explained to me before the service commenced.
05 November 2024
You dealt with the problems effectively and efficiently
05 November 2024
When my car was returned to me a back light had gone during the day when it was being serviced - as soon as I pointed this out the technician- I think he was called Dan - took my car back and fixed it before I left
04 November 2024
Smooth, efficient, communication was excellent and an extra touch of a car valet.
04 November 2024
They explained in details what is needed what they will do and how long it will take All went brilliantly
04 November 2024
I'm not a fan of the 'checking in' process. It feels like a blatant attempt to 'up-sell' products I don't need.
03 November 2024
All in all, satisfied.
03 November 2024
BMW app was not updated either, so we now have to contact them again to rectify. We always have to get something sorted again after a service as they forget something each time. In relation to the price we pay I feel we are getting a poor service.
02 November 2024
Georgia was very helpful and also genius George. Between them they solved my Infotainment system problems.
02 November 2024
My only disappointment was after getting my vehicle back clean inside and out I checked the fluid levels the next day and under the bonnet there was a blanking cap left there from the new EGR valve that was fitted and just traces of grease places fro
01 November 2024
Service and communication was much better than last visit.
01 November 2024
Booked me in and turned up (Journey over 1hr) and waited for coil to be repaired. After couple of hours told me haven't the parts in stock to complete C and to come back another day. I wasted half a day and fuel, useless.
01 November 2024
Good service, easy not contact drop off and pick up process.
31 October 2024
Car serviced on time as requested
31 October 2024
Very satisfied and liked the idea of the video on my car gives a peace of mind
31 October 2024
Everything is as I hoped
30 October 2024
Made to wait a while when collecting and paying for car
30 October 2024
Quick turnaround and very informative
30 October 2024
Friendly and helpful
30 October 2024
Was a bit of a inconvenience but sorted everything out and cleaned the car so happy
30 October 2024
Chris was very helpful and solved the problem personally. I would not have been happy if the car had had to be booked in and there would have been a 2 week wait.
30 October 2024
Very helpful service manager. Lovely staff on reception.
29 October 2024
Rowan was extremely helpful
29 October 2024
Car mot was carried and the car was delivered back to me within the time stated.
28 October 2024
Excellent service and parts aquisition!
28 October 2024
Good communication and time scale
28 October 2024
The staff were fantastic
28 October 2024
I was kept informed of what was happening with my vehicle, they had even loaned me a electric ix1, very impressive vehicle.
28 October 2024
Friendly service
28 October 2024
Highly professional service operation
26 October 2024
Lovely receptionist, always makes you feel welcome kept in touch with what was happening with the car. Car valeted. Free courtesy car.
26 October 2024
I suggest checking battery on older BMW cars
26 October 2024
Very accommodating
25 October 2024
Completed the tasks required
25 October 2024
I lost count of how many times i have visited BMW to have this EGR valve checked. The safety software pops up on my screen to say it needs changing not checking.. I lose my car for 1 day everytime this happens. The whole experience has been appallin
25 October 2024
Friendly and helpful
25 October 2024
Everything was good apart from re-connecting my in built cameras front and back, I had to return to the garage a second time to geti it fixed. Apart from that it all went well.
24 October 2024
My visit was due to a callback for engine coolant. I had to wait a month for an appointment. I asked if it was urgent as a notification showed when I started my car, I was told not to worry unless I saw fluid dripping. It didn't inspire confidence.
23 October 2024
Understood my requirements and delivered on time and even highlighted a warranty issue that they are taking care of.
23 October 2024
For the quality of service (see above)
23 October 2024
Brilliant team, always take the time to explain everything and make sure I am happy
23 October 2024
It was a recall my wife car went in for on the airbag. They returned the car cleaned to perfection.
22 October 2024
As an enthusiast of the brand, I have made it my business to research technical aspects of my cars, especially when it comes to items which fail prematurely or can be economically prohibitive. I have not left the dealership reassured.
22 October 2024
every body polite & knowledgeable
21 October 2024
every one knew what they were doing which inspires confidence
20 October 2024
All the team at sopers always go above and beyond
20 October 2024
Friendly Helpful Staff
20 October 2024
Everything was taken care of and I was kept informed throughout. Effortless
19 October 2024
Always a pleasure to use this garage compared to other dealers , not my nearest BMW dealer but certainly the best
19 October 2024
Treated with respect and courtesy.
18 October 2024
Always looks after the customerand keeps them up to date
18 October 2024
No complaints. Efficient & friendly service.
18 October 2024
Staff is key, knowledge and customer service
18 October 2024
Excellent customer service.
17 October 2024
Good overall but the zero balance invoice was not clear and it looked to me as you were seeking payment.
16 October 2024
We were very satisfied the way everything was handled
16 October 2024
Everything went smoothly and efficiently, and the car was finished on time. The receptionist was pleasant and helpful, and the service technician, Rowan was also helpful and very knowledgeable.
16 October 2024
When an unexpected issue happened, Amy the service contact looking after my vehicle went the extra mile and found a courtesy vehicle.
15 October 2024
Efficient service very polite and on time
14 October 2024
The x5 was booked in for a ERG replacement after I received a warning on my car screen from BMW. I was given a loan car with no fuel in it and with a dirty windscreen. On picking up my car 8 hrs later I found no repairs had been completed.
14 October 2024
Efficient and helpful
14 October 2024
Good service
14 October 2024
Easy to book, friendly staff. Did exactly as described.
14 October 2024
Had no problems at all and fully updated through the process
13 October 2024
Amazing staff - very warm and welcoming - kept me updated on where my car was and advised me on other questions I had too
13 October 2024
The car was returned in a clean condition and just felt as if it was running smoother
13 October 2024
I thought the car was booked for the part to be replaced not checked
13 October 2024
Amy kept us in touch throughout the day on the progress.
12 October 2024
Excellent as always, very polite staff happy to help you at any time, keep in touch with how the service is going. so very pleased with Soper of Lincoln.
12 October 2024
Attended to quickly, kept informed, polite and professional staff.
11 October 2024
Despite BMWs incompetence to provide the parts Sopers did keep me informed, all the staff are very pleasant, on the day all went to plan and their service on the day could not be faulted.
10 October 2024
Efficient service and well organised
09 October 2024
Everyone helpful and pleasant. The staff make it an enjoyable experience
08 October 2024
It was a service recall and has taken many months to be completed
08 October 2024
Ingress diagnosed and solved for the moment but I will always be wary following downpours
08 October 2024
Brilliant service
07 October 2024
Car was booked in for 8am MOT appointment but it took until around 11:30 for this to be completed. Quite a lot longer than expected for something that should have only taken around 1 hour max. Facilities were made available but still took too long
07 October 2024
I left the vehicle with you for the day and spent the day in Lincoln as I live 20 miles away. I went back the dealership at about 4pm but finally got my car back at almost 6pm. Aimee promised to bring me the keys as soon as ready but went home!
06 October 2024
Right from the friendly greeting as I walked through the door. everything was explained clearly, and the staff were always willing to help
06 October 2024
Car checked on and returned on time. Service check on smooth by very efficient staff member.
06 October 2024
Friendly and helpful service. Georgia explained everything clearly and was even patient with me getting familiar with the hire car having never driven a car with an autimatics handbrake before!
06 October 2024
Reception and attentiveness very good however Sopers did not have a service part in stock for my car although I had booked in weeks before resulting in the need to revisit. Also Jessica was brilliant but did not review my bill with me before I left.
06 October 2024
Always strong on service
06 October 2024
The service experience was very good, however requested a quote to repair some bumped damage which I have not received
06 October 2024
Satisfied
06 October 2024
I was satisfied with the experience with booking the car in advance of visit, reception and Aimee on service desk were great. car was vacuumed and washed but not cleaned at the sides on top roof ( was raining). The service for July MOT not extinguish
05 October 2024
They are friendly and easy to deal with
05 October 2024
100% recommend!
04 October 2024
Beth presented the service plan clearly and answered any questions about it well.
03 October 2024
Friendly staff Kept informed about everything that was going to happen
03 October 2024
Very helpful. Made the changes I needed to have to booking time, and was able to not make me feel rushed when later than planned due to traffic.
03 October 2024
Very, professional and friendly staff, it would be 5 star if it wasn't so expensive.
02 October 2024
Efficient when I visit and good customer service experienced by all I met
02 October 2024
So pleased I went to Soper of Lincoln. Every detail hints of professionalism. Thank you.
02 October 2024
Excellent service, very informed staff. Georgia who looked after me was excellent both in customer service skills and her overall knowledge of what had been done to my car.
01 October 2024
Did the job requested. Had to wait a while on collection
01 October 2024
The excellent service and care are very hard to beat
01 October 2024
Great care was taken to fix my problem to my satisfaction
01 October 2024
I am satisfied with my car after it is left the dealership. The cost was perhaps excessive and certainly that comment is true for general servicing.
01 October 2024
Always perfect service.
30 September 2024
Great - car could have been washed a little better but not important.
30 September 2024
All the staff were friendly - knew thier job and perfomed it well. My car was clean when I dropped it off and just the same when I picked it up!
30 September 2024
Friendly, knowledgeable, very helpful.
29 September 2024
Very attentive staff who have dealt with my needs promptly and efficiently in a friendly manner.
28 September 2024
Very helpful and communicated well.
27 September 2024
Extremely happy
27 September 2024
Easy to deal with and friendly
27 September 2024
All went to plan
26 September 2024
everything spot on
26 September 2024
Staff helpful and kind also respectful.
25 September 2024
Great customer service
25 September 2024
All work was completed to a high standard and completed in the specified timeframe.
25 September 2024
Completed service as promised, communication good, free service check highlighted issue that needed resolving.
24 September 2024
Everything was carried out as promised.
24 September 2024
I reported a vibration with my car, rather than charging me for diagnosing it was included in the road test after service, tech was unable to feel the vibration and suggested it may be the tyres.
24 September 2024
Georgia Wilson kept me up to date with all issues and arranged at short notice to have an additional issue dealt with whilst I waited. It was much apprécias I live several miles away in Grantham.
23 September 2024
Well informed throughout and work carried out to top quality.
22 September 2024
Soper told me that one of the tyres was punctured and needed replacing for around £185. My local tyre shop inspected the tyre and found a small fragment of nail 2mm in size which had only just pierced the outer wall and not the inner. The Tyre was ok
22 September 2024
Rowan was very professional and kept me updated throughout the day.
21 September 2024
As described above . Great service.
21 September 2024
Good service - Jess was very efficient
21 September 2024
As above.
21 September 2024
We were kept informed at all stages and Georgia's customer service was excellent, thank you
20 September 2024
Service was very good, friendly polite staff. As normal with any BMW the price is slightly higher than most other makes.
19 September 2024
Everything was explained, and I was kept informed
19 September 2024
Always professional outfit
19 September 2024
'Free exterior and interior car clean' with my service was only hoovered front mats and the steering wheel had grubby oily finger marks after I received the car which took 2 leather clean wipes to remove all the filth
18 September 2024
Have received an excellent services
18 September 2024
Getting my service done quick
18 September 2024
Told car needed brake fluid replaced, then it didn't Told MOT had expired, but it had not. Told car needed a new alloy wheel at a cost of £805. Repaired for £90. Told would receive an explanation of above - still waiting after 3 days.
17 September 2024
As above. Things weren't done right first of all and were then subsequently fixed. Once they were spotted, the service advisor apologised and got it sorted very quickly and was really professional in rectifying the problem.
17 September 2024
Kind and attentive
17 September 2024
Price point is an issue being one hour and £165 of labour + VAT to wash out a 'washer bottle' is strong, isn't it?
16 September 2024
Service carried out on time. Disgusted that Safety Recall wasn't mentioned so had to rebook meaning car off the road another day and associated travel costs extra. Asked for a quote but didn't get one until I called a week later. Poor.
16 September 2024
Fantastic service
16 September 2024
Very expensive
16 September 2024
Professional courteous service by a franchised service provider which is important to me
16 September 2024
Great communication throughout
16 September 2024
Helpful pleasant staff
15 September 2024
As always, Soper does a fine job on the car.
15 September 2024
The only thing that frustrates a little is the different approaches to the recall, hopefully will be replaced soon and not just keep being checked.
15 September 2024
Good service from Sopers, great staff.
14 September 2024
Friendly, informative,
14 September 2024
I was kept informed of progress and availability when the car was ready for collection and Georgia went out of her way to make sure everything was ok.
14 September 2024
Very professional service and resolved my issue as quickly as can be expected with high quality customer service.
12 September 2024
Very confident in their ability, both with sales and service.
11 September 2024
Easy booking in process and good service.
10 September 2024
Very pleasant atmosphere, great facilities and all the staff are polite and friendly.
10 September 2024
Very helpful, personable and 'jumped to it' to help us with a 'loan' vehicle after our 3 series failed the MOT.
10 September 2024
The service is generally good. The staff are usually pleasant and helpful.
09 September 2024
Rowan was excellent
09 September 2024
I dealt with the same person from start to finish
07 September 2024
They kept me informed about my car and just me a video clip of the service check.
06 September 2024
The experience was good from start to finish
06 September 2024
The service received in Soper Lincoln is always first class. All the staff are friendly and welcoming. In this particular instance both Ben and Antony went out of their way to assist us
04 September 2024
As above
03 September 2024
Good service
03 September 2024
You did what you said you would for the price quoted and finished a little earlier than expected, so all good! Thank you.
02 September 2024
My car was "Recalled" for a fault. Not only was the car part replaced, but it was also given a health check and a complimentary valet. I was kept informed of progress and quoted prices for the issues resulting from the health check.
02 September 2024
Excellent service as always at Sopers Staff as always make the difference
02 September 2024
Did what was asked and the video was a cool touch
02 September 2024
Excellent
30 August 2024
Great service. Lovely waiting area. Plugs available so can work while waiting.
29 August 2024
Great communication. Good value
28 August 2024
Phone call updates were great
28 August 2024
A great customer experience, from booking online to dropping off the vehicle always welcomed with a smile.
27 August 2024
The work has always been done to our satisfaction
27 August 2024
The Soper staff were very friendly and helpful. From a misunderstanding about cost for diagnostic checks, Soper came up with solutions and communicated this quickly.
27 August 2024
I was well looked after bu Samantha Waite & the service team.
27 August 2024
I did not want to do the self check in but was told to, I was surprised that there is no transport to Lincoln centre from the dealership or offer of a loan car.
27 August 2024
Everything was very good with the visit the only reason for not giving 5 stars was timing. The car should have been ready at 10.15 but was not available until 11am which was a little frustrating
26 August 2024
Good service
26 August 2024
Very efficient and excellent service
26 August 2024
Customer service was excellent as always. Particular mentions go to Tracy, Georgia and Jack - thank you
26 August 2024
Problems always solved satisfactorily.
26 August 2024
Very satisfied - always keeps us updated with service or MOT progress, sends video of what was done and what needs improvements.
25 August 2024
The service was of a high standard. Welcomed me well and kept me posted well during the stages of the service.
25 August 2024
You get what it says on the tin.
24 August 2024
I needed help from experts and it was provided.
24 August 2024
I'm always made to feel like I'm the most important person in the room
23 August 2024
Frendly service had priblem with rams so had to keep car longer but just said keep loaner car for extra day at no extra cost
22 August 2024
All went well.
20 August 2024
The service team are excellent. They have got to know me over the years and have been very accommodating. It's always a pleasure to speak with any member of the team.
08 November 2024
I cannot fault it. Both Charlotte and Sid dealt with my purchase in the manner I would expect from a premium car dealership like Soper BMW.