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Here at our Centre, we understand that the needs of BMW drivers are highly specialised and individual; that's why we are confident that we have the expertise and knowledge to help in every possible way. We have many strings to our bow, including Sales, Service, Parts, Corporate, Customer Service Department as well as other "behind the scenes" departments. Please take a look around our centre.
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Service advisor very helpful, all staff very nice.
everything was sorted no problems, communication was clear and helpful
Quick, efficient and friendly service. Thank you!
The reason for visiting Soper recently resulted in an unsatisfactory outcome for us and will not be resolved.
They kept me updated. They gave it a full health check. Staff were courteous and knowledgeable
Car was booked in 4 weeks in advance and was due to be completed a.m. we mentioned that we may not get back that evening so Soper took a unilateral decision to put our service to the bottom of the list and consequently it wasn't ready when we arrived
I like the BMW brand but on the three occasions I have dealt with soper in lincoln I have to say that overall I'm not that impressed. I'll be planning on moving back to Mercedes next year at the end of this contract.
The person with whom I dealt with at Soper was pleasant, helpful, articulate and knowledgable and sent me off feeling satisfied with what had been done to my vehicle.
As with all visits I have made to this dealer, the free wash and vac is done to such a poor standard I end up having to finish the bits that are missed when I get home. Also the seat and mirrors were moved, which is highly frustrating.
I am satisfied with the service of my vehicle but disappointed that a small issue was not resolved to my satisfaction.
All work done explained and video accompanied.
Job was completed as set out and within time
Excellent service well looked after
My purchase was made a simple and a pleasant experience. Your staff were attentive and knowledgeable and a delight to deal with.
As the description from reception to completion.
As I have said before it takes too long, and when I came back to collect the car. I find the video you send is pointless and is a waste of the mechanics time which I'm obviously paying for.
Everything was I would expect
Efficiency & communication
quick, professional, knowledgeable
Very good service.
Perfect service kept me informed throughout
Based on my dealer experience
As the same in question 1
As written prior
Soper BMW had me waiting around for 25-30 mins when collecting the car. This was after calling me to say it was ready, but when I arrived it was still being washed.
Excellent service from start to finish. Special mentions to David and Jasmine
I felt you were a bit pricy for 6.5 litre of engine oil! Not that I have looked much in the past, although I did have a prepaid service deal,
I was happy with the service
This was not a scheduled service but a safety recall to replace the EGR valve
As an independent dealership, unshackled by the JCT600/Sytner etc corporate mantra, all staff are stakeholders and are committed to customers and their satisfaction.
The way I was spoken too.
Waiting appointment - work completed within the timeframe stated
A very pleasant experience as always at Soper BMW. Mr Paul Watts was exemplary in his handling of my queries regarding the install of the BMW car eye 2.
The car was there for its MOT, one phone call to book in,nice greeting on arrival, nice coffee whilst waiting.i had booked a waiting appointment. Wash and valay , all carried out in a pleasant and professional manner. Well done Soper's.
Only problem was with the video was not too clear which I received about the problem with the near side wheels.
I am only very satisfied as I had to bring the car back to have my new tyres re sealed as it had not been completed enough the first time round and kept losing pressure.
I was well looked after from the start of receiving a telephone call to arrange a convenient date to bring my car in for service and mot. I decided to wait in the relaxing waiting area which had refreshments, TV, even free wifi.
I was kept waiting for just over 2.5 hrs. I was told the hold up was due to the new wash system.
Valet was well done
Great professional and integrated team
Safety recall completed and arranged a test days drive in the i3. Very helpful and informative service from Chris
quick and easy
Service date warning is still showing, should have been reset after service. Rang up and was told it might be the mot warning, (it is not) and we would be charged for it to be reset. We travel a long way to get our car serviced, not happy!
Excellent service as always
Very friendly and informative staff.
Always polite efficient, keep me fully informed of progress, always have a courtesy car without question
Vehicle had a recall. Requested I drop it off at 0830 & ready for 1700. Job not completed till 1815 & complimentary valeting was not to the usual standard. My car was clean so it would not of been a long process.
Good service, all work completed, professional and courteous, good contact
There was a problem to do with the vehicle being washed but this has been resolved.
Car was in for MOT on special offer price. I was told that the car would be ready in 2 hours but it was available in less time. I have never seen it cleaner!
It achieved my expectations when dealing with a premium brand motor dealership
The primary fault was rectified with no issue, the secondary fault did not manifest and was not fully resolved, a repeat visit will be needed.
My car had a recall and I was experiencing the performance issues outlined. I was told courtesy cars were unavailable and that I would have to get myself to and from (25 miles) thisnwould have cost a good £30 in public transport. For a BMW fault!
Car To bmw Monday, told I would be informed when ready post paint annual check up - never received anything, had to call on the Wednesday and told they were not sure. Also warrantee not signed so had to go back. In general.not impressed
For a large dealership it was disappointing to have to give a months notice if you want a courtesy car. The dealership is quite isolated. When you only get 1 day off a week it is far from ideal to waste 3 hours sat around.
Excellent service from the lady who was assigned to me
Everything that was promised was delivered in the time agreed, really pleasant experience all round. Lucy was really good even when I had to part with money.
Friendly welcome as usual and the work on car done efficiently
Soper are always very courteous and professional.
Their fixed my problem quickly with a smile
Valeting was poor I wasn't notified when my car was ready, the text didn't come through forcing me to collect the car next morning. However all the staff were extremely helpful
As usual the customer experience and quality of service was excellent.
If the above are not grounds for dissatisfaction, I don't know what would be. It seemed to me that the car had not been looked at until late in the afternoon of day one, and that nothing further had been done by the time I arrived to connect.
I had a waiting appointment and it took longer than I expected. It was for MOT and health check and 2 hours 25 minutes was quite a long time I felt. However the job was completed and It was returned cleaned and polished. Overall very satisfied.
Initially told had to leave the car all day. That was a problem because I couldn't get a lift home but the car was ready in 4 hours so I could get away.
Full explanation given of work completed
Having waited all day for my car to be inspected after a re call and to be told I would get a call when my car was being washed so as to give me time to travel for collection. 17.30 hrs and no call to update me.So I rang Sopers to get an update.
The A/c on my car isn't as good as previous models, need to really give it a good test in really hot weather.
Good customer service
Tom has done a fabulous job of refurbishing my alloys this time, he has mirrored the curved edge of the original alloys and I am sure it will last longer this time. Thanks
Lucy very helpful and efficient
The tyre was replaced within a couple of days. Although the insurance company initially said they would not pay out as it was not covered, Sophie encouraged me to persue it and gave me all the details i needed. They then paid up.
good service and communication
Service Advisor Sophie Tyrer was excellent; very helpful and efficient. All staff were courteous and attentive whilst I waited. Soper Dealer facilities were excellent too.
My car was fixed quickly and under warranty. I was kept updated of progress and my car was cleaned before it was returned.
The recall work although was delayed due to a technical issue with removing the EGR Valve, was carried out successfully. My car was therefore in the service centre longer than anticipated and I was given a vehicle for the weekend.
All queries about the car were sorted out during the service
Very professional yet friendly environment and staff. Good communication at all times.
clean friendly efficient ..did what they agreed in 2hr slot
Overall very expensive. Had to come back a second time as a tyre was not in stock
From booking in with Sophie Tyrer to picking up . . . Very professional and so helpful Had to have four new tyres fitted as well and Sophie got me a courtesy car fir the day Great service top quality customer service with a smile ??
Prompt and efficient service.
Everything OK, as predicted
Always excellent service
Five hour service took longer than excepted because of a lack of spark plugs.
Great customer experience
Soper have been brilliant again. Bug thank you to the team there for their ongoing support
I got a good deal on a great car with minimum fuss
Excellent service and they got the car I wanted at a brilliant price
The car arrived quickly & the sales assistant was on the ball with all the paperwork
The communication between the retail managers and sales exec's were the only thing that let the process down which led to a minor complication during my purchase over the price agreed but was swiftly resolved. Delivery communication clear when asked
I was very well informed of the progress on the build of the car & likely delivery time. Everyone was extremely pleasant and polite.I was totally satisfied with the whole process.
Pretty well looked after.... Although made to wait a little bit between different people do different bits of handover. A bit disjointed. And considering buying a expensive car the only sweetener was a crappy keyring
Sales rep was very attentive and customer focused
Rob Payne was really exellent he made everything there was to do so easy pity he as left your dealership
fantastic service and communication
everything done as stated and on time
The showroom was of an exceptional standard with all members of staff very helpful